TRACK 1 / COMMUNICATION
Having Difficult Conversations and Negotiating: The Power of Language and Knowing Your Value
One of the most dreaded aspects of any job is the difficult conversation. Whether it’s turning down an employee’s idea, encouraging a team member to improve their performance, resolving conflict on your team, telling stakeholders you’ve missed your goals (by a lot), or negotiating new terms (or a new position or advancement for yourself), at some point you’re likely to find yourself facing this kind of situation. How you handle it is up to you. And, your approach can have a significant impact on how others respond. Join Marcellus and learn to harness the power of language and own your worth in this session focused on:
Marcellus Robinson is an accomplished leader and capabilities influencer. Over the past 30+ years, he has led in multiple industries including: Banking, Pharmaceuticals, Telecommunications, Finance, and currently serves as a Senior Commercial Negotiation Consultant. Marcellus’ work experiences include human resources, various senior level people management roles and being responsible for delivering ROI on assets under management in excess of $10B. Marcellus has provided consulting around the world specifically on influencing people’s behaviors that materially impact morale and performance. At one point, Marcellus was actively pursued by the Federal Bureau of Investigation as a Hostage Negotiator for his unique style of conflict resolution and relating with people. Marcellus has an inspiring wife and is the father of a 23-year-old daughter who breathes purpose into his every day.